Understand what your
customers are saying.
Act with real data.
We analyze thousands of reviews and extract actionable insights about reputation, customer experience, and improvement opportunities. From text to decision, in hours.
No commitment · No credit card · Results in 48h
Review sources we analyze
Why are reviews not creating value for your business?
Most businesses accumulate hundreds of reviews without extracting actionable insights, missing critical opportunities for improvement and competitive differentiation.
Reviews without analysis
They accumulate on Google Maps without systematic processing. It becomes impossible to detect patterns or trends.
Underused dataDecisions by intuition
Without objective metrics, managers operate on subjective perceptions instead of evidence.
High risk of errorNo real visibility
You do not know which specific parts of the service drive satisfaction or dissatisfaction.
Wrong prioritizationFeedback without response
Valuable feedback remains strategically unanswered, wasting improvement opportunities and competitive advantages.
Negative CX ROIFrom reviews to decisions, in one continuous flow
An integrated platform to capture, analyze, and act on the voice of the customer with analytical precision.
ORM intelligence
We monitor and analyze your online reputation across every relevant source. Dynamic reputation scoring, risk alerts, and historical trends in one unified dashboard.
- Real-time reputation score
- Reputational risk alerts
- Competitor benchmarking
AI review mining
We extract insights, sentiment, emerging topics, and hidden patterns from all your reviews. AI detects what the human eye cannot process at scale.
- NLP sentiment analysis
- Topic and subtopic detection
- Urgency classification
Actionable reports
Clear visual reports for leadership, operations, and marketing. We turn data into concrete recommendations prioritized by impact.
- Automated executive reports
- Reputation and CX KPIs
- Prioritized action plan
Real results in 3 steps
Frictionless implementation. First insights in less than 48 hours.
We connect your sources
We integrate Google Maps, Tripadvisor, Facebook, and other platforms where your customers review you. Setup takes minutes, with no IT burden.
AI analyzes and detects
We process every review with NLP models. We detect sentiment, critical themes, strengths, weaknesses, and emerging patterns.
You receive insights + plan
We deliver a visual report with a full diagnosis, prioritized findings, and operational recommendations ready to execute.
Everything you need to manage your reputation
Real-time reputation dashboard
Updated reputation score, trend over time, and comparison by location or channel.
Multi-layer sentiment analysis
Emotion, urgency, and polarity detection in every review. Automatic classification of positive, neutral, and negative feedback.
Automatic topic detection
Identification of the most recurring topics: service, pricing, cleanliness, waiting time, product. No manual setup required.
Reputational risk alerts
Immediate notifications for rating drops, spikes in negativity, or emerging critical topics.
Multi-location management
Centralize analytics across all your branches or franchises. Comparative reports by location and internal benchmarking.
Automated executive reports
Professional PDF reports ready to present to leadership. Automatically generated from the period data.
Recommendations prioritized by impact
AI turns findings into an action plan ordered by expected impact on reputation and satisfaction.
Customer experience KPIs
Estimated NPS, CSAT, CES, and loyalty metrics derived from real review analysis.
Multi-platform integration
Google Maps, Tripadvisor, Facebook, Yelp, App Store, and more. One single view for all your review sources.
Results that speak for themselves
Real metrics from businesses that analyze their reputation with Analytee.
Adapted to your sector and business type
Reputation management has different nuances depending on the sector. Our analysis adapts to what matters in your industry.
Restaurants and hospitality
Detect friction points in service, identify the dishes or experiences customers value most, and monitor your position on Google Maps against local competitors.
Retail and franchises
Centralize review analytics across all your stores or franchises. Generate comparisons by location and identify best practices you can replicate.
Clinics and healthcare
Monitor patient trust, analyze perceived waiting times and quality of care. Reputation in healthcare directly impacts new patient acquisition.
Local and professional services
React quickly to negative signals, identify your perceived differentiators, and turn positive reviews into verifiable sales arguments.
Real businesses. Real results.
"AI detected patterns in our reviews that we did not even know existed. In 2 weeks we already had a concrete improvement plan."
Estudio3 Arquitectos
Barcelona
"ORM analytics helped us rebuild customer trust in just a few weeks. The dashboard is clear and the reports are perfect for leadership."
Can Cortada
Hospitality · Barcelona
"Now we know exactly what our customers like and dislike. Improvement decisions are much easier to justify internally."
Clínica DermaCentro
Healthcare · Madrid
"We manage 12 locations. With Analytee we have real-time visibility into each one. The time savings and quality of analysis are incredible."
Grupo FoodExperience
Retail and restaurants
Pricing tailored to your review volume
Choose the plan that best fits your business. Start free and scale when you need it.
Review analytics and ORM for growing multi-location teams.
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Access features
Analytics
- Facebook Analytics
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Analytee- Analytee Access
- AI Review Reply
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- Review syncs / month
Marketing- WhatsApp Bulk AI
Publishing- Calendar Publishing
- AI Publishing
- Bulk Post
- Rss Schedules
WhatsApp Unofficial- Profile Info
- Reports
- Live Chat
- Bulk campaigns
- AI Smart Reply
- Auto Reply
- Chatbot
- Contacts
- Export participants
- REST API
- Monthly WhatsApp messages
- Chatbot item limit
- Maximum contact groups
- Maximum phone numbers per contact group
- WhatsApp messages / month
- AI content
- URL shortener
- Team member
- Watermark
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Plan Experto
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Access features
Analytics
- Facebook Analytics
- Instagram Analytics
Analytee- Analytee Access
- AI Review Reply
- AI Sentiment Analysis
- Analytics Reports
- Engine Analysis
- ORM/OX Reports
- Review syncs / month
Marketing- WhatsApp Bulk AI
Publishing- Calendar Publishing
- AI Publishing
- Bulk Post
- Rss Schedules
WhatsApp Unofficial- Profile Info
- Reports
- Live Chat
- Bulk campaigns
- AI Smart Reply
- Auto Reply
- Chatbot
- Contacts
- Export participants
- REST API
- Monthly WhatsApp messages
- Chatbot item limit
- Maximum contact groups
- Maximum phone numbers per contact group
- WhatsApp messages / month
- AI content
- URL shortener
- Team member
- Watermark
- Premium support
Starter plan
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Access features
Analytics
- Facebook Analytics
- Instagram Analytics
Analytee- Analytee Access
- AI Review Reply
- AI Sentiment Analysis
- Analytics Reports
- Engine Analysis
- ORM/OX Reports
- Review syncs / month
Marketing- WhatsApp Bulk AI
Publishing- Calendar Publishing
- AI Publishing
- Bulk Post
- Rss Schedules
WhatsApp Unofficial- Profile Info
- Reports
- Live Chat
- Bulk campaigns
- AI Smart Reply
- Auto Reply
- Chatbot
- Contacts
- Export participants
- REST API
- Monthly WhatsApp messages
- Chatbot item limit
- Maximum contact groups
- Maximum phone numbers per contact group
- WhatsApp messages / month
- AI content
- URL shortener
- Team member
- Watermark
- Premium support
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Everything you need to know about review analytics and online reputation management.
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Learn about online reputation and review analytics
Guides, use cases, and trends on online reputation management, customer experience analysis, and ORM for businesses.
View all articles
How to Detect Reputation Risk Before Ratings Drop
Learn how to detect early reputation risk using reviews, recurring complaint patterns, sentiment shifts, and emerging service issues before ratings visibly decline.
What Is Online Reputation Management and How Does It Work?
Understand what online reputation management involves, which signals to monitor, and how to turn reputation into an operational discipline.